THE EFFECT OF WORKLOAD ON WORK PRODUCTIVITY AMONG EMPLOYEES OF THE SOCIAL SECURITY ADMINISTRATION AGENCY
DOI:
https://doi.org/10.70489/3g1ge408Keywords:
Workload, Work Productivity, Social Security Agency, Employees, Occupational HealthAbstract
Background: The global occupational health landscape faces challenges due to declining productivity associated with hazardous working conditions and high job demands. In social security institutions, the mandate of universal coverage often results in a heavy administrative burden. This study aims to empirically analyze the impact of workload on work productivity among employees of the Social Security Administration Agency. Method: A cross-sectional study was conducted at the North Sumatra Regional Office of the Social Security Administration Agency from January to April 2025. Total sampling was used, involving 30 employees. Data were collected through a closed questionnaire and analyzed using Simple Linear Regression in SPSS 25. Results: The results show a significant inverse relationship between workload and work productivity (B = -0.745; p = 0.032). The t-value of 2.251 exceeds the t-table value of 1.699, indicating that every 1% increase in workload causes a 0.745 unit decrease in productivity. Excessive workload was identified as a major factor hindering organizational efficiency. Conclusion: High workload significantly reduces employee productivity in the social security sector. Strategic interventions, including automated workflows and workload-based staffing models, are essential to maintain institutional performance without compromising employee capacity.
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Copyright (c) 2026 Faris Nurfikri, Reni Agustina Harahap, Muhammad Zali (Author)
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